Terms and conditions

Flushing Holiday Cottages & Falmouth Holiday Homes – Booking Terms & Conditions.

The contract shall be between you (The Customer) and the relevant Property Owner (The Owner) acting through Flushing Holiday Cottages and / or Falmouth Holiday Homes (The Agents), but will not exist until The Customer has completed a provisional booking request, The Agent has confirmed receipt of the provisional booking request, and the Owner has confirmed acceptance of the booking to The Agents. All of these actions must be complete before a contract will be deemed to be in place.

Flushing Holiday Cottages and / or Falmouth Holiday Homes acts only as The Agent for The Owner of the holiday properties featured on our website. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking you may make.

A 25% deposit is required within 7 days of making the provisional booking. The balance is due 8 weeks before arrival – ten weeks from overseas.

If you book less than eight weeks before you arrive full payment is required at the time of booking.

Payment can be made by bank transfer, PayPal or cheque. Please use your booking number as the reference when you make the transfer. Late payment could result in your holiday being re-booked.

Cancellations will only be accepted in writing. We will endeavour to re-let the property for the period concerned but the condition of booking is that the full cost of the rental must be paid if not re-let. If such re-letting can be arranged, the balance, if already paid, will be refunded less a 15% administration charge. The deposit will not be refunded under any circumstances. It is therefore in your own interest to take out Holiday Insurance.

All Tenancies begin at 4.00pm on the first date of the booking and end at 10.00am on checkout day unless otherwise specified.

Breakages, loss or damage must be reported and paid for before departure. If damages occur and are not reported the person who made the booking is totally responsible for any costs incurred.

For some properties a security deposit is required. This must be received at least 8 weeks prior to arrival at the same time as the balance of the rental cost. The deposit is fully refundable within 7 days of departure, provided the following provisions are met: 

  • No damage is done to property or its contents, beyond normal wear and tear.
  • No charges are incurred due to illegal activity, pets or services rendered during the stay. 
  • All debris, rubbish and discards are placed in rubbish bin, and soiled dishes are placed in the dishwasher      and cleaned. 
  • All keys are left on departure.   
  • No linens or towels are lost or damaged.  
  • The hirer is not evicted by the owner (or representative of the owner) or the local police.
  • Any items that are damaged or broken during the stay are reported to the agent as soon as possible. The cost of repairs or similar replacements will be deducted from the security deposit before it is returned.
  • If the cost of damage or breakage rectification should exceed £500 the balance will become immediately due.

Every endeavour is made to see that the cottage is clean for your arrival and it is requested that it is left clean and tidy on your departure. Duvets, bed linen & towels are provided.

Dogs may be brought by prior arrangement only, at an additional cost of £25 per dog per week. Dogs are only accepted on the strict understanding that they are kept under control, exercised off the premises and are not permitted in the bedrooms or on the furniture, nor should they be left in the property unsupervised. Any damage caused will be charged. Please bring your dogs bed. Sorry no cats allowed. An additional cleaning charge of £100 will be levied if these terms are not respected.

We endeavour to ensure that the information provided about the property is correct. However the information may have changed by the time you book so please ensure you check all details of your chosen property. We do not accept any responsibility for any inaccurate, misleading or incomplete information about the property.

Please note that we are unable to guarantee the integrity of Broadband connections in those properties that have WiFi, as connections and signals are subject to inevitable supplier network issues from time to time.

Some apartments are accessed by both passenger lift and staircase. Whilst we endeavour to ensure that the passenger lifts will be working at all times this cannot be guaranteed and no reduction in rental rates will be made should a passenger lift be out of order for any length of time.

We do not expect to make any changes to your booking. Occasionally changes do occur after bookings have been confirmed. In this event confirmed bookings may have to be cancelled due to circumstances out of our control. We will endeavour to provide alternative accommodation if available. If this is not possible a full refund will be made and we will be liable for no additional expenses or compensation claims thereafter.

In no circumstances may the number of people stipulated in the property description be exceeded and only those listed at the time of booking may occupy the property. A cot may only be occupied by a child aged 24 months or less. We reserve the right to terminate the hire without notice and without refund for a breach of these conditions. A child over 24 months counts as a person. There is no charge for infants under 24 months occupying a cot.

Any issues with the property during your stay must be reported to Stuart Cousins on +44 (0) 7717 000 040. This is the quickest way of resolving any problems that might occur.

Force Majeure compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee.